Rootbet Privacy Policy — Your data is completely safe with us

Thank you for trusting rootbet. This Privacy Policy explains what information rootbet collects about you, why it's collected, and how it's kept secure. By using rootbet, you agree to this Policy. If you have any questions, please reach out to our support team.

Rootbet only collects information that is strictly necessary to operate the platform and serve its members. A detailed breakdown by category is provided below.

Rootbet collects data only for legitimate and specified purposes. Your information is never used for any reason beyond those outlined below.

• To complete account registration and identity verification.
• To process financial transactions and prevent fraud.
• To ensure compliance with gaming rules and responsible gaming policies.
• To comply with legal and regulatory obligations.
• To provide customer support and resolve complaints.
• To improve the security and performance of the platform.
• To send relevant offers and promotions with the member's consent.

Rootbet uses the collected information in the following ways. The purpose is specific and limited in each case.

• Identity Verification: Information provided during registration is used as part of the KYC process. This is a legal requirement.
• Transaction Processing: Financial information is used solely to process deposits and withdrawals.
• Security Monitoring: IP addresses and device information help us detect unusual login activity and identify fraudulent behavior.
• Service Improvement: rootbet analyzes anonymous usage statistics to improve the platform experience for its users.
• Responsible Gaming: Gaming behavior data is analyzed to identify potential signs of addiction, and members are offered appropriate support.

Rootbet does not generally share member information with third parties. However, limited sharing may occur in the specific circumstances outlined below.

• Payment Providers: Mobile Pay, Nagad, and other payment gateways receive limited financial data solely to process transactions. They are also bound by their own privacy policies.
• Legal Authorities: If rootbet receives a valid order from a court or government authority, we are legally obligated to provide the required information.
• Game Provider: For live games and slots, the game provider may have access to betting history — however, personal identity is never shared.
• Fraud Prevention Agencies: Licensed third-party providers may be engaged to help detect fraudulent activity.

Rootbet uses cookies on its website and app. Cookies are small data files stored in your browser that help improve site functionality.

• Essential Cookies: These are strictly necessary to maintain your login session and ensure site security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Remembers language preferences, theme settings, and similar choices. These are optional.
• Analytics Cookies: To understand which parts of the site are used most. All data is fully anonymised.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to log in to rootbet.

Rootbet does not retain data longer than necessary. A separate retention period is defined for each type of information.

• Account Information: For the duration of the active account and up to 5 years after closure — as required by law.
• Financial Transaction Records: Up to 7 years — for legal and audit purposes.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Conversations: 2 years after resolution.
• Betting History: For the duration of the active account and up to 3 years after closure.

As a rootbet member, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

Submit any rights request to: support@rootbet.bet — We typically respond within 30 business days.

Rootbet strictly prohibits access by anyone under the age of 18. We do not knowingly collect or store any data from minors.

• Age is verified at registration, and documents may be requested in cases where eligibility is in doubt.
• If a minor's account is identified, it is immediately suspended and all associated data is permanently deleted.
• If you believe your child is using rootbet, please contact us immediately at support@rootbet.bet.

Rootbet may update this Privacy Policy when necessary. In the event of any changes:

• The date of any changes will be updated at the top of this page.
• Members will be notified of significant changes via email or in-app notification.
• Continued use of rootbet after any changes will be considered acceptance of the updated Policy.
• Previous versions are archived and can be made available upon request.

For any questions or concerns regarding our privacy policy, please reach out through the channels below. We're always ready to help.

• Email: support@rootbet.bet
• Live Chat: Chat with us directly via the rootbet website or app
• Support Hours: 24 hours a day, 7 days a week

For more information, visit our FAQ Page View or Responsible Gaming Read more about.